Security Bank has entered a strategic partnership with WIZ.AI, a leading AI-powered voice automation provider in Southeast Asia, to accelerate its digital transformation and strengthen customer engagement through secure, scalable conversational AI solutions. The partnership was formalized during a signing ceremony at the Security Bank Center on November 17, 2025.
AI Collaboration to Modernize Operations
This alliance marks a key milestone in Security Bank’s ongoing modernization efforts, particularly in integrating intelligent automation across critical service channels, including collections. By leveraging WIZ.AI’s advanced natural language processing (NLP) and voice automation technology, the bank aims to improve operational efficiency, accuracy, and responsiveness in customer-facing processes.
“At Security Bank, our mission has always been to provide BetterBanking—a promise rooted in understanding our customers’ needs and delivering solutions that make a real difference,” said Balaji Vijayan, Senior Vice President and Head of Retail and Business Banking Risk Management.
“With WIZ.AI, we aim to improve our collections efficiency through seamless human-bot synergy.”
Delivering Human-Like Conversational Experiences
WIZ.AI’s platform is designed to create natural, human-like voice interactions, capable of handling routine tasks at scale while maintaining a personalized customer experience.
“Our partnership with Security Bank reinforces WIZ.AI’s commitment to empowering enterprises across Southeast Asia with secure, scalable, and truly human-like conversational AI,” said Jianfeng Lu, Founder and CEO of WIZ.AI.
“Security Bank’s dedication to BetterBanking aligns perfectly with our ‘local-first’ vision—leveraging advanced LLM-powered voice automation to deliver efficient, culturally attuned customer experiences. We are excited to support the bank in enhancing collections performance and setting new standards for intelligent customer engagement in the Philippines.”
Supporting Security Bank’s Digital Roadmap
The collaboration aligns with Security Bank’s long-term digital transformation strategy, emphasizing data-driven decision-making, operational efficiency, and responsible adoption of emerging technologies. The bank continues to invest in innovations that enhance customer experience, while ensuring the security, scalability, and resilience of its digital services.
This partnership positions Security Bank at the forefront of AI-driven banking in the Philippines, combining cutting-edge technology with a human-centered approach to deliver smarter, faster, and more personalized banking experiences.